Customer Service

Good customer service is critical to the success of every business. And good customer service is ultimately about exceeding expectations.

At Stadium, we work tirelessly to exceed industry benchmarks, to achieve excellence every day, to constantly innovate and implement new thinking. Our experience is tremendous. Our expertise is second to none.

That’s why we’re in such a good position to pass on our insights and skills. We do this not only to advance our own people, but to promote standards and high expectations throughout the entire events industry.

Our customer service courses will equip your staff to serve the public in every way: by keeping them safe, of course, but also by making them feel secure, too. Ultimately, after all, customer service is about customer relationships.

Case studies

British NFL fans kept safe by Stadium

Fans attending NFL games in London over the past two years have been kept safe thanks to Stadium’s security services and HVM barriers.

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Merseyrail – customer service to help train passengers

Merseyrail is an urban network of vital importance to the transport infrastructure of the Liverpool City Region, operating on the Wirral and Northern lines. It is one of the most punctual and reliable railway networks in the UK, with consistently high scores for customer satisfaction.

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ICC Cricket World Cup – Fan safety at Lord’s

Stadium was tasked with providing hostile vehicle mitigation (HVM) barriers during four matches in the Cricket World Cup, and the Second Test of the 2019 Ashes between England and Australia.

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Fever Tree Championships

The Fever-Tree Tennis Championships at Queens is the lead up tournament to one of the largest and most well-known Tennis Opens in the world, Wimbledon.

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BBC Biggest Weekend, War Memorial Park, Coventry

In 2018, Stadium helped keep fans safe at one of the largest music events ever to come to Coventry – BBC The Biggest Weekend.

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Wolverhampton Wanderers & End of Season Promotions Parade

When Wolverhampton Wanderers FC were promoted to the Premier League in 2018, Stadium was hired by the club to provide security for their promotion parade after having worked with the club since 2017.

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Burnley FC

Stadium is the primary provider of crowd management, traffic management and HVM barrier requirements for the club at the Claret’s home stadium Turf Moor.

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London Olympics

Stadium allocated 700 accredited staff to provide traffic management, stewarding and security services to 24 venues across North & East London including the Olympic village for the duration of the London Games.

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Liverpool FC

At Liverpool, we are responsible for Anfield Stadium’s traffic management operation and have supplied Liverpool FC with Traffic Management services since 2012, with average attendances of 54,000.

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Godiva Music Festival, Coventry

Stadium has provided its services to the festival for a number of years, including in 2014 which saw a record number of visitors attend.

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Glasgow Commonwealth Games

Stadium provided key security and crowd management services across 3 venues as an official supplier to the Glasgow Commonwealth Games. Stadium had a 3 month period between the award of contract and operations going live.

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